At HiQMart, we aim to deliver your orders quickly and securely. Please read our shipping policy carefully before placing an order.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping within Pakistan

• Estimated delivery time: 3–7 business days (depending on your city).

• We partner with trusted courier companies to ensure safe and timely delivery.

• Delivery charges are calculated at checkout and may vary based on your location and package weight.

3. International Shipping

• We currently deliver to selected countries outside Pakistan.

• Delivery time: 7–21 business days, depending on the destination and customs clearance.

• Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

4. Shipping Confirmation & Tracking

• Once your order is shipped, you will receive a shipping confirmation email/WhatsApp with tracking details.

• Please allow up to 24 hours for the tracking information to update.

5. Delays

• Delivery times are estimates and may be affected by:

  • Courier delays.

  • Customs clearance (for international orders).

  • Public holidays or unforeseen circumstances.

• HiQMart is not responsible for delays beyond our control.

6. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate shipping details.

• If an order is returned due to an incorrect address or failed delivery attempt, re-shipping costs will be borne by the customer.

7. Damaged or Lost Packages

• If your package is damaged in transit, please contact us within 48 hours of delivery with photos/videos as proof.

• If your order is lost by the courier, we will assist you in tracking or processing a replacement/refund (subject to courier investigation).