At HiQMart, customer satisfaction is our priority. However, due to the nature of our business, we follow a strict no-return and no-refund policy, with limited exceptions as outlined below.

1. No Returns

• We do not accept returns for reasons including, but not limited to:

  • Change of mind.

  • Size or fit issues.

  • Personal preference.

• All products are carefully inspected and packaged before dispatch to ensure quality standards.

2. No Refunds

• All sales are final. Once an order is confirmed and shipped, it cannot be cancelled or refunded.

• Refunds will only be issued in the following rare cases:

  • Damaged or defective product received.

  • Wrong item shipped (different style, size, or product from what was ordered).

• To qualify for a refund, you must:

  • Contact us within 48 hours of delivery.

  • Provide an unboxing video and photos as proof.

3. Exchange (Conditional)

Although we do not generally allow returns or refunds, we may consider exchanges under the following conditions:

• The product delivered is incorrect or damaged.

• The exchange request is made within 48 hours of delivery.

• The product is unused, unwashed, and in its original packaging with tags attached.

• All exchange approvals are subject to inspection and the final discretion of HiQMart’s quality team.